Here is a comprehensive “Privacy Policy” page for AT-TAOHEED TELECOM:
Privacy Policy
Introduction
At AT-TAOHEED TELECOM, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure that your data is kept secure. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We collect different types of information to provide and improve our services. The information we collect includes:
a. Personal Information
- Name
- Email Address
- Phone Number
- Billing Information (credit/debit card details, billing address)
- Transaction Data (details of airtime top-ups and payments)
b. Non-Personal Information
- Device Information (IP address, browser type, device type)
- Usage Data (interaction with our website, pages visited, time spent on site)
2. How We Use Your Information
The information we collect is used for the following purposes:
- Processing Transactions: To complete airtime top-up purchases and process payments.
- Customer Support: To respond to inquiries, resolve issues, and provide assistance.
- Marketing Communications: With your consent, we may send you updates, promotional offers, and marketing messages.
- Service Improvement: To improve the functionality, security, and user experience of our platform by analyzing usage data.
- Legal Compliance: To comply with legal obligations, prevent fraud, and enforce our Terms and Conditions.
3. Sharing of Information
We take your privacy seriously and will not sell or share your personal information with third parties, except under the following circumstances:
- Service Providers: We may share your information with third-party service providers (e.g., payment processors, network operators) to help deliver our services.
- Legal Obligations: We may disclose your information if required to do so by law or in response to valid legal requests (such as subpoenas or court orders).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We employ a range of security measures to protect your personal data, including encryption, secure payment gateways, and firewall protection. Despite these efforts, no online platform is completely secure. Therefore, while we strive to protect your data, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to provide a personalized experience and analyze site traffic. Cookies help us remember your preferences and understand how you use our services. You can control the use of cookies by adjusting your browser settings, though disabling cookies may impact your ability to use certain features of our website.
6. Your Rights
You have certain rights regarding the personal information we hold about you, including:
- Access: Request access to the personal data we hold.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request the deletion of your data, subject to legal obligations.
- Marketing Opt-Out: Opt-out of receiving marketing communications by following the unsubscribe link in emails or contacting us directly.
To exercise any of these rights, please contact us at privacy@attaoheedtelecom.com.
7. Third-Party Links
Our website may contain links to third-party websites or services. Please note that this Privacy Policy does not apply to those external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal and regulatory obligations. After that period, we will securely delete or anonymize your data.
9. Changes to This Privacy Policy
AT-TAOHEED TELECOM reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
AT-TAOHEED TELECOM
Email: privacy@attaoheedtelecom.com
Phone: 08028579409
Effective Date: 16/11/2023
Last Updated: 16/11/2023